Roles and permissions

Each person on your team has one role. The role decides what the person can write, send and see. Every role can see the Home page.

The five roles

• Admin. Everything, including team, billing and city settings.
• Communications manager. Writes, approves and sends updates and polls. Manages topics and the newsletter.
• Writer. Drafts updates and polls. Cannot send.
• Resident services. Looks up residents to answer questions. Sees profiles and feedback. Cannot send.
• Viewer. Read-only access to Home, sent communications and reports. No resident details.

What each role can do

Permission	Admin	Comms manager	Writer	Resident services	Viewer
Write and edit drafts	Yes	Yes	Yes	No	No
Send, schedule or add to newsletter	Yes	Yes	No	No	No
Look up residents	Yes	Yes	No	Yes	No
Read individual poll responses (names, comments and call transcripts)	Yes	Yes	No	Yes	No
See aggregate results and reports	Yes	Yes	Yes	Yes	Yes
Manage topics	Yes	Yes	No	No	No
See the communication balance	Yes	No	No	No	No
Manage team and city settings	Yes	No	No	No	No

Things to know

• A Writer clicks Submit for review instead of Send. A Communications manager or an Admin then approves it.
• A Communications manager cannot change the newsletter schedule. Only an Admin can.
• To see the role table in the portal, open Your team and select the Roles and permissions tab.
• Your city must always have at least one active Admin.