Stop emails, texts, calls or letters

This article is for residents. You can stop any kind of message at any time.

Emails

Select Unsubscribe at the bottom of any email. Then select the Unsubscribe button on the page. This stops emails to that address.

Texts

Reply STOP to any text. The whole reply must be the one word. You get no more texts from your city.

Reply	What it does
STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT)	Stops texts to your number.
START (or UNSTOP)	Starts texts again, if you confirmed before.
HELP (or INFO)	Sends you help and the city's phone number.
YES	Confirms your number after you sign up.

Other replies are not read. To send a message to the city, use Send feedback on your Preferences page.

Phone calls

On any call, say "stop" or press 9. You get no more calls from your city.

Letters

Go to your city's resident site and select Enter the code from your letter. Enter the code and turn off mail.

Everything

Sign in and use Turn off for each way on your Preferences page. If you moved out of the city, select I moved out of your city.

If you did not sign up

Open the confirm link and select This wasn't me. We stop, and we do not send sign-up messages to that address or number again.