Sign in to the staff portal

You can sign in to the staff portal in three ways:

• With your password.
• With a passkey. A passkey uses your fingerprint, your face or your screen lock.
• With a sign-in link that we email to you.

Citizen Loop does not use single sign-on (SSO) or Google or Microsoft sign-in.

Sign in with a password

1. Go to the sign-in page. It shows "Welcome back".
2. Enter your Work email and select Continue.
3. Enter your Password and select Sign in.

Sign in with a passkey

Select Sign in with a passkey. Your device asks for your fingerprint, face or screen lock. Your browser can also offer your passkey when you select the email field.

To add a passkey, read Sign in with a passkey in the Account and security section.

Sign in with an email link

1. Enter your email and select Continue.
2. Select Email me a sign-in link.
3. Open the email and select the link.

A sign-in link works one time. A sign-in link never creates an account.

Problems

• "The email or password is not correct." Check both. To choose a new password, select Forgot password?
• "That link has expired or was already used." Sign in again, or ask for a new link.
• "Check your email to verify your account." Your email is not verified yet. We sent you a new verification link.
• "You're not on a team yet". Your account works, but no Admin added you yet. Ask an Admin in your city to invite you.
• "Too many tries. Wait one minute and try again." Wait one minute, then try again.