Read a resident's profile

A profile shows what you need to answer a resident's question. Staff cannot edit a resident's name, address, topics or preferences. Only the resident can change these.

The cards

• Header. The name, gender, age and address. A badge shows the date they joined, or "Not signed up". "Matched to city records" shows when the sign-up is matched to a record from your city.
• Location. A map pin and the full address.
• Household. The other people at the same address.
• Contact. The confirmed email, phone and mail details.
• Communication preferences. How often they want updates, their emergency alert choice and the topics they follow. The resident sets these.
• Channels. Each email, phone and mail address, with its status. Read Help a resident with their channels.
• Consent history. Each time a channel was requested, confirmed or stopped, and how.
• Communication history. The last 50 messages that the resident got, with the channel, delivery result and what they did.
• Poll responses. Their answers to polls. Only roles that can read poll responses see this card.
• Feedback. The last 20 messages that they sent to the city.

Channel statuses

• Waiting. The resident has not confirmed yet.
• Confirmed. We can send to it.
• Off. It is stopped.

Where a contact came from

• Signed up. The resident added it.
• Added by staff. Staff sent a subscription prompt or turned on mail.
• City records. It came from your city's resident records. We do not send normal updates to these until the resident confirms.

Call transcripts

In Communication history, a Transcript link shows for answered calls. Only roles that can read poll responses see it. Read Read call transcripts.