Read and answer resident feedback

Open Feedback in the sidebar. You need a role that can look up residents.

Where feedback comes from

• The resident site. Signed-in residents send a message from the Send feedback tab. They choose General or About a topic.
• Email replies. When a resident replies to one of your emails, the reply comes here.

Each message is linked to the resident's profile.

The tabs

• All
• New
• Assigned
• Replied and resolved

The list shows the newest 200 messages.

Answer a message

1. Select the message.
2. Write your reply.
3. Select Send reply.

We email the reply to the resident with the subject "Reply from the" and your city name. The email quotes their message. The status changes to Replied.

You can reply only by email, and only to a confirmed email. If the resident has none, you see "This resident has no verified email." Contact them another way.

Assign and resolve

• Assign to… gives the message to a team member. A new message changes to Assigned.
• Mark resolved closes the message.
• Reopen sets the message back to New.

On the Home page

New messages show under Needs attention on the Home page.