Create your account and join your team

You need two things to use the staff portal. You need an account, and an Admin in your city must add you to the team.

If you got an invite email

1. Open the email. Its subject is "{Name} invited you to Citizen Loop for {City}". It also shows your role.
2. Select Create your account. If you already have an account, the button is Sign in.
3. Fill in the form and select Create account.
4. Open the verification link that we email to you.

Use the same email address that got the invite. Your access starts when you sign in with that verified email.

If you do not have an invite

1. Go to the sign-in page and select Create an account.
2. Fill in these fields: First name, Last name, State, Local government, Phone, Work email and Password.
3. Select Create account.
4. Open the link in the email that we send you. This verifies your email and signs you in.
5. Ask an Admin in your city to invite you. Until then, the portal shows "You're not on a team yet".

Password rules

• Use 12 to 128 characters.
• The form counts the characters for you. It shows "Good length." when the password is long enough.

Problems

• "Too many tries. Wait one minute and try again." You tried too many times in one minute. Wait, then try again.
• "Enter a valid phone number." Check the phone number.
• You already have an account. We email you a "Sign in" link. Sign in with your existing password, or reset it.
• No verification email. Check your spam folder. If you try to sign in before you verify, we send a new link.

Questions about a new contract

If your city does not use Citizen Loop yet, contact our sales team at sales@citizenloop.com.