Account and security
Change your profile and confirm your phone
Change your name or phone
- Select your name at the bottom of the sidebar. Then select Profile.
- Change your First name, Last name or Phone.
- Select Save.
Your team sees this name. You cannot change your email address in the portal.
Confirm your phone
A confirmed phone gets the text and the call when you send a newsletter test to yourself.
- In Profile, select Confirm phone.
- We text you a 6-digit code. It ends in 10 minutes.
- Enter the code and select Confirm.
If you change your phone number later, you must confirm it again.
Problems
- "Your city has no texting number yet." We send the code from your city's texting number. Texting is not on for your city yet.
- "That code expired. Send a new one." Ask for a new code.
- "Wait a minute before you ask for a new code." You can ask for one code each minute.
- "That code is wrong." Check the code. You have 5 tries.
By Bryce·Published 10/13/2026·Updated 10/13/2026
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