CitizenLoop

Account and security

Change your profile and confirm your phone

Change your name or phone

  1. Select your name at the bottom of the sidebar. Then select Profile.
  2. Change your First name, Last name or Phone.
  3. Select Save.

Your team sees this name. You cannot change your email address in the portal.

Confirm your phone

A confirmed phone gets the text and the call when you send a newsletter test to yourself.

  1. In Profile, select Confirm phone.
  2. We text you a 6-digit code. It ends in 10 minutes.
  3. Enter the code and select Confirm.

If you change your phone number later, you must confirm it again.

Problems

  • "Your city has no texting number yet." We send the code from your city's texting number. Texting is not on for your city yet.
  • "That code expired. Send a new one." Ask for a new code.
  • "Wait a minute before you ask for a new code." You can ask for one code each minute.
  • "That code is wrong." Check the code. You have 5 tries.
By Bryce·Published 10/13/2026·Updated 10/13/2026

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