Sign in to change your updates

This article is for residents. You do not need a password. We send you a link.

Sign in with email or text

1. On your city's resident site, select Sign in.
2. Enter your Email or mobile number.
3. Select Send me a sign-in link.
4. Open the link. It works for 15 minutes.

The email or number must be confirmed. For your privacy, the page always says that we sent a link.

The Manage preferences link at the bottom of each email also signs you in.

Sign in with a letter code

1. Select Enter the code from your letter.
2. Enter the 8-character code printed on your letter.
3. If more than one person at your address gets letters, pick your name.

You can also scan the QR code on the letter. With a letter code, you can change mail settings and topics. To change email, text or call settings, sign in by email or text.

Problems

• "This link does not work." The link is old or incomplete. Ask for a new sign-in link.
• "That code does not work." Check the code on your letter.
• No link arrives. Check that you use the email or number that you confirmed. Check your spam folder. If you never confirmed, sign up again.